RECORDER REPORT

HYDERABAD: A top-brass team of University of Sindh, Jamshoro officials led by the varsity vice chancellor Prof Dr Fateh Muhammad Burfat participated in a high-grade orientation session via significantly vibrant video inter-face. The session was organised by Higher Education Commission (HEC) Islamabad.

The SU officials stayed in conference loop from the varsity’s video-conference room established at the office of dean, faculty of natural sciences.

In addition, almost all public and private sector universities of Pakistan through their vice chancellors or focal-persons-designate remained in attendance through live online web connectivity.

The interaction came up as a consequence of the recent most advent of Pakistan Citizens’ Portal launched exclusively by the Prime Minister of Pakistan Imran Khan to address the grievances of the general public. The session was facilitated by Deputy Secretary PM’s Pakistan Citizen portal Adil Saeed.

Saeed, in his orientation briefing, informed VCs and focal persons about the aims and objectives of this highly important portal; which he said was established with the specific focus of facilitating general public in terms of receiving and resolving their worries relating to various government offices in an efficient and speedy manner.

“Since a sizeable number of complaints pertained to higher education sector, hence it was decided that HEC itself and all the HEC recognised universities in the country through HEC platform be bracketed to set up their own respective dashboards monitored by focal persons designate to receive and resolve public grievances within their respective domains,” Saeed explained.

Saeed further observed that up until then, HEC had received 2056 complaints, 1500 of which had been successfully resolved. He encouraged universities to develop standard operational procedures (SOPs) to this effect, establish dashboards, and devise efficient complaint-receipt-and-resolution mechanisms aiming at provision of fastest possible remedy to people.